Where clarity, speed, and solutions meet.
At Scale House, we take support seriously.
Whether you’re a client, partner, or someone exploring our services — we’re here to help you move with confidence.
How Can We Help You Today?
📘 1. General Questions
Have a question about our services, AI tools, or how Scale House can support your business?
We’ll point you in the right direction.
👉 Email: support@scalehouse.io
👉 Response time: 24–48 hours
🧩 2. Technical Support (AI Tools + Automations)
If you’re having issues with:
- Your AI agents
- GoHighLevel workflows
- Airtable/Notion integrations
- Automations or system errors
- AI content or training hub access
We’ve got you covered.
👉 Submit a ticket: support@scalehouse.io
Please include:
- Your name
- Your business
- A description of the issue
- Screenshots or Loom video (optional but very helpful)
📦 3. Client Support (Roadmaps, Builds, and Retainers)
If you’re an active Scale House client, your experience is our priority.
We support:
- AI Roadmap questions
- Training requests
- Onboarding tasks
- Project updates
- Delivery timelines
- Revisions and service adjustments
👉 Client portal login: [Insert Portal URL]
👉 For urgent matters: support@scalehouse.io
🔐 4. Account & Billing Support
Questions about:
- Payments
- Subscriptions
- Invoices
- Plan upgrades
- Refunds (per our Refund Policy)
👉 Email: billing@scalehouse.io
👉 Response time: 24–72 hours
🎓 5. Learning, Training & Community
If you’re looking for:
- Workshops
- On-demand trainings
- Team enablement resources
- AI readiness education
- Support for your staff
👉 Contact: training@scalehouse.io
🧾 6. Product Access Issues
If you purchased:
- A template
- A digital product
- A prompt pack
- An AI system
- A training
… and can’t access your files, workspace, or login:
👉 Email: support@scalehouse.io with your order email.
📣 7. Partnership & Media Inquiries
For collaborations, interviews, podcasts, or speaking opportunities:
👉 Email: press@scalehouse.io
💬 8. Feedback & Improvements
Scale House is always evolving.
If you have ideas, suggestions, or ways we can improve:
👉 Email: feedback@scalehouse.io
We read everything.
Our Commitment to You
✔ Human support with AI-enhanced speed
✔ Clear communication
✔ Respect for your time
✔ High-level problem solving
✔ A people-first approach to business growth
We’re not just here to fix issues — we’re here to help you scale with clarity, confidence, and ease.