Last updated: [July 1, 2025]
Scale House (“we,” “us,” “our”) is committed to protecting your privacy and ensuring your personal information is handled with care, transparency, and security. This Privacy Policy explains how we collect, use, store, and protect information when you visit scalehouse.io, interact with our content, access our tools, or purchase our services.
By using our website, you agree to the terms outlined below.
1. INFORMATION WE COLLECT
We collect information in the following ways:
A. Information You Provide Directly
This includes:
- Name, email address, phone number
- Business name and industry
- Information submitted through forms (e.g., audits, bookings, lead magnets)
- Payment information (processed through secure third-party providers)
B. Information Collected Automatically
When you navigate our website, our systems automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Device information (desktop/tablet/mobile)
- Referral sources (ads, social media, search engines)
C. Cookies and Tracking Technologies
We use cookies, pixels, and analytics tools (e.g., Google Analytics, Meta Pixel, TikTok Pixel) to:
- Improve performance
- Personalize your experience
- Measure campaign effectiveness
- Improve our marketing and service delivery
You can control or disable cookies through your browser settings.
2. HOW WE USE YOUR INFORMATION
We use collected information to:
- Provide and improve our services
- Deliver audits, reports, and recommendations
- Respond to inquiries and support requests
- Send newsletters, marketing messages, and updates
- Analyze website performance and user behavior
- Deliver personalized ads across platforms
- Process orders, payments, and service agreements
- Create AI-powered insights, tools, and recommendations based on your inputs
We do not sell your personal data. Ever.
3. HOW WE SHARE INFORMATION
We may share information with trusted third parties who help us operate Scale House, including:
- Payment processors
- CRM platforms (GoHighLevel, Airtable, Notion, etc.)
- Email marketing software
- Analytics platforms
- Advertising platforms
- Contractors and team members bound by confidentiality agreements
We only share what is necessary for operations, and all partners must comply with strict data-protection standards.
4. DATA STORAGE AND SECURITY
We maintain industry-standard safeguards to protect your data, including:
- Encrypted connections (HTTPS/SSL)
- Secure database storage
- Limited access to internal team members
- Regular audits of tools and systems
Despite our efforts, no system is 100% secure, but we are committed to maintaining a strong security posture across our infrastructure.
5. YOUR RIGHTS
Depending on your region, you may have rights to:
- Access the personal data we hold
- Request corrections
- Request deletion
- Opt-out of marketing communications
- Limit data processing
- Request data export
To exercise your rights, contact us at:
support@scalehouse.io
6. DATA RETENTION
We retain your information only as long as necessary for:
- Providing services
- Legal obligations
- Business purposes
- Financial recordkeeping
If you request deletion, we will remove your data unless we are required to keep it for regulatory purposes.
7. CHILDREN’S PRIVACY
Scale House does not knowingly collect data from individuals under 18.
If we discover such data was collected, it will be deleted promptly.
8. THIRD-PARTY LINKS
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of external websites.
9. INTERNATIONAL USERS
If you access Scale House from outside the U.S., you consent to your information being processed and stored in the United States.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
When we update it, we will revise the “Last updated” date.
Continued use of the site after changes means you accept the updated policy.
11. CONTACT US
For any questions about this Privacy Policy or your data:
Scale House
Email: support@scalehouse.io
Website: https://scalehouse.io